Terms and Conditions

These Terms and Conditions describe the rules for using JetSetSpins Casino and the relationship between us and anyone who registers or uses an account. Please read them alongside any rules shown for a particular service or promotion. By using the platform, you agree to follow the terms that apply to your activity.

Account responsibilities

You are responsible for keeping your account details accurate and your login credentials secure. Do not share your account or allow anyone else to use it. Tell us promptly if you think someone has accessed it without your permission.

We may ask you to verify your identity, address or payment details. You must provide accurate information and documents when requested. We may restrict or suspend an account while we review information, investigate unusual activity or address a possible breach of these terms. You can contact us if you wish to close your account or discuss available account controls.

Eligibility requirements

You must be at least 18 and legally permitted to use the services available to you. You must register in your own name and must not provide false or misleading details. Access to the platform does not, by itself, mean that you are eligible to use every service. We may decline registration or restrict access where eligibility cannot be confirmed or where use would be unlawful.

Acceptable platform use

Use the platform only for your own lawful activity. You must not attempt to interfere with its operation, misuse an error, create accounts to avoid restrictions or use payment methods that do not belong to you. If you notice a technical issue affecting your account or a transaction, please tell us rather than continuing to use it.

We may review account activity and take reasonable action where we suspect misuse, fraud or a breach of these terms. This may include restricting transactions or suspending access while we investigate. Please use the platform responsibly and make use of available account controls if you need to manage your activity.

Bonuses and promotions

Promotions have their own eligibility requirements and terms. These may include deposit conditions, wagering requirements, eligible games, time limits or restrictions on withdrawals from a bonus balance. Check the terms of an offer before taking part. If promotion-specific rules conflict with this page, the promotion-specific rules apply to that offer. We may withhold a promotional benefit where its rules have not been met or where we reasonably identify misuse.

Deposits and withdrawals

Use a payment method you are authorised to use. Available methods, limits and processing information are shown during the relevant transaction and may differ by method. Deposits and withdrawals may be subject to checks, including identity and payment verification. We may request further information before completing a withdrawal or restrict a transaction where a check cannot be completed. Payment providers may also apply their own terms.

Disputes and complaints

If you believe an account decision or transaction is incorrect, contact our support team with the relevant details. We will review the information available, may ask you for supporting records and will explain our decision. If you remain dissatisfied, ask us what further complaint options are available for your account.

Changes to these terms

We may update these terms to reflect changes to the platform, our processes or applicable requirements. The current version will be made available on the platform, and we will give notice of material changes where appropriate. Please review the terms from time to time. If you do not agree to an update, stop using the platform and contact us about your account.