If you have a question, need help with your account, or are experiencing a technical issue, our support team is here to assist. You can also get in touch to share general feedback or ask about working with us. Choose the contact option that best suits your enquiry, and include any relevant account details so the team can direct your message to the right department. We aim to respond as promptly as possible during the hours listed below.
| Department | Contact |
|---|---|
| Customer support - account and technical help | [email protected] |
| General enquiries and feedback | [email protected] |
| Affiliate enquiries and partnerships | [email protected] |
| Telephone support | +44 20 7946 0837 |
| Working hours | Monday to Friday, 09:00-18:00 UK time |
Email Support
For detailed requests, account issues or cases needing documents, email is the preferred contact method: [email protected]. Please include a clear subject line, your account ID and up-to-date contact details. Attach any relevant documents and allow time for verification; complete information helps us process your request faster and prevents unnecessary delays.
Contact Form
Response Time
Our support team aims to answer most requests within one business day. Live chat is available around the clock for quick questions, although wait times depend on agent availability. More complex issues, such as payment or account queries, may take longer depending on their nature. If your request needs further review, we’ll let you know.
Feedback
We want to hear from you. Share feedback, suggestions or ideas to help us improve the site, games and promotions. Every message is reviewed carefully by our team and used to refine features, fix issues and shape new updates. Send thoughts via live chat or [email protected], and help us make your experience smoother and more enjoyable.